Part 1 – Action/ Reaction
Part 2- Tone
Part 3- Split Second Judgement
Part 4- Fear-based communication
Part 5- Body Language
Part 6- A Positive Perception
Many a times the message that we wish to convey to the other party may go wrong as they perceive what we say differently from what it was meant to be.
The delivery of a message is very important . Sometimes it comes out wrong and that’s where relationships start to break down.
How we read a person can determine how we react to what we hear or visually see when a message is communicated.
In a split second we pass our judgement about the message bearer and sometimes our judgement may not be accurate .
It was interesting how Gabriella breaks down the different components which make up communication difficult. The way we communicate affects the relationships that we create with others.
Communication channels break down and misunderstandings take place when verbal and non verbal cues are read wrongly. Personal biases and prior experiences sometimes cloud or hamper proper judgements.
I could relate to many of the comic strips in the book which were used to depict the different ugly behaviors that we may see in society. The comics within the chapters make it a refreshing breaks from the monotony of words.
Do pick up a copy of the book if you would like to know how you can improve on your communication skills.
Disclaimer: I received a copy of this book for review purposes. All opinions are 100% mine.